Active Ticket offers many unique features to streamline trouble ticket submission and issue tracking, improve customer support management, and keep track of internal issues.

Cynergy easily tracks issues and manages customer and/or end-user emails and trouble ticket support requests. Create tickets for an entire group, saving time when assigning support requests.

Cynergy Software brings all your contacts together into one organized database with a calendar for the entire company.

Active Ticket is an advanced Contact Manager system which keeps you on top of all your customer retainment cycle and helps target your service or marketing to the right people.

System Tracks any asset with customizable fields and manufacturer information to fit your business needs.

Unlimited parent/child relationship capabilities with variable constraints.

Can be integrated into bar code readers as well as registry details and information for IT departments

Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing customers to search your knowledgebase and find solutions via the web 24/7.

Lets you gain instant visibility into help desk data. Reports export to .csv, .pdf, or Excel. Can be automatically emailed on demand and utilizes Crystal Report Writer. There is practically no limit to the information you can extract and put into a custom report. Auto fax reports through a special server.

Cynergy keeps track of leads, quotes, and products effortlessly while effectively turning leads into customers. Sales pipeline view and access for management that is permission-driven. Cynergy's Opportunity Manager puts your entire sales department, i.e., outside sales representatives, inside sales, and management on the same page for improved communication.