Download Full List of Cynergy Features [Requires Acrobat Reader]
Download Full List of Cynergy Features [Requires Acrobat Reader]
Benefits of Cynergy Software [Requires Acrobat Reader]
Cynergy Software Application brings all your customer contacts together into one organized database with a calendar for the entire company. An advanced web based Contact Management system keeps you on top of all your service needs, improves CRM, boosts the sales cycle and helps target your marketing to the right customers. Cynergy systems enable you to view assets, opportunities, and incident or project history within each contact record.
"If you see John Jones through John Jones' eyes, you'll sell John Jones what John Jones buys." -- Dale Carnegie
Good Help Desk CRM keep customers from going over to the competition. However, you don't want your salespeople spending all of their time performing administrative and customer relationship tasks. Cynergy software has been designed by Salespeople, for salespeople. It enables your staff to spend the majority of their valuable time establishing contact with client prospects and building on existing relationships. They should not have to spend time filling out reports and creating forecasts. Our help desk management solution can do that for them along with keeping all customer information accessible to your entire staff.
Cynergy provides full time access to customer records. Our service desk allows management and agents to access the contact database from home, office, hotel, airport, client site, anywhere reachable by a web browser. And with wireless and satellite technology, that means anywhere.
Cynergy help desk software has been designed with the busy salesperson in mind. After logging in to the personalized company site, information can be entered to update records and check customer active/ trouble tickets. Any information obtained from the client is updated on the fly. The Contact Manager, along with Opportunity Manager, helps you successfully turn a lead into a customer! Track them from point of initial contact to project end.
Customized Reports allow help desk managers to review the activity of each individual agent or agent group. View at a glance how many appointments an employee has completed, sales performed, and tasks scheduled for the future. These data reports can be funneled into other software systems such as Oracle or Sybase and be integrated into an accounting program when desired.
Cynergy Help Desk is web enabled software that can be utilized for online CRM. This Help Desk resource area provides customers with online tools to submit, and track, their sales activities and emails.
An overview of the Help Desk Customer features:
Staff logs into the Cynergy Contact Manager to update customer details and forecast pending sales.
An overview of the Help Desk Staff Features:
The administration area provides control over all users and the system setup.
Download Full List of Cynergy Features [Requires Acrobat Reader]