"Cynergy Software provides us with the ability to assess and assign our technician's and engineer's workloads throughout the day. Real-Time customer-based demands are dealt with smoothly and efficiently, while also giving us a history of past and future request. The net result is a more efficiently run organization, saving time for both us and our customers."

Craig Van Doren
Operations Manager
www.telcomsolutions.com

"Before Cynergy, I had a stack of hand written tickets on my desk each morning that were unorganized and took hours to sort through. Now, Cynergy allows me to dispatch technicians to jobsites the night before, saving our company countless hours of time and thousands of dollars in lost revenue. Cynergy has changed the way we do business."

Wayne Long
Dynamic Technology Services
www.dytechs.com

"Since we began using Cynergy, we are now able to accurately track our support efforts with our customers. This has allowed us to capture revenue that was previously lost due to our previously inefficient manual method!"

Dewann Clark
Specialized Information Management Services
www.specializedims.com

"We use Cynergy to log every call, every ticket, and every event that our customers report on. And Cynergy's Rules Based Engine will escalate every ticket after two hours to insure that our customers don't fall through the cracks. Our customers depend on us, and we depend on Cynergy!"

Gene Szatkowski
Secure Integrations
www.secure-integrations.com

"The remote host Cynergy Active Ticket service has helped our television station utilize a cost-effective, zero maintenance solution for fielding technical issues. Rather than spending labor hours supporting our own helpdesk solution with expensive hardware and software, we rely on the remotely hosted service, which is backed by the robust Cynergy Active Ticket software and professionals ready to assist with our special needs. As a technical manager, I found Cynergy Active Ticket to be effective in quickly managing trouble tickets and getting a high level view and summary of our organization's technical issues. The functionality of the software is intuitive and flexible, allowing us to utilize this tool to our own liking. I would recommend this product and service to any IT or engineering group in need of managing their organization's technical support."

Michael Holloway
Director of Engineering and IT
KOCT - Oceanside Community TV