Cynergy Help Desk Support & CRM Software
Oklahoma City, Oklahoma
Companies that have not implemented effective Online Web Based CRM are failing to take full advantage of the Web's potential to improve their customer satisfaction and retention, and are often struggling with long telephone call wait times, a backlog of unanswered customer e-mails, and huge support costs, not to mention reduced sales and unhappy customers.
Cynergy Help Desk Software offers full CRM that includes:
Two Effective Ways to Resolve Your Customer Issues:
View Cynergy Help Desk Software Brochure
The World’s Top Companies Can’t Be Wrong
Many of our large clients, such as G.E., Sprint, Embarq, Bank of the West, Allstate Bank, and Browning use Cynergy Help Desk Solutions in their accounting departments, customer service areas and employee support divisions. Some of our clients integrate Cynergy Help Desk Software into their enterprise applications, such as Peoplesoft, so they can replicate automatic updates on the system in near real time. Others, such as Dynamic Technologies or On Call Computers, use Cynergy’s powerful tracking and ticketing to track billable time on jobsites for their engineers and technicians. St. Luke’s Hospital in Houston traces special menu orders for the dietary department using Cynergy’s superior, customizable tracking and ticketing capabilities.
Different clients with different needs all using the same software? Sure! Because Cynergy Help Desk Software is highly customizable to fit your company’s initiatives and goals. Combine this cutting-edge CRM with our responsive development team, and it’s easy to see how Cynergy Help Desk Software can make a huge difference to your bottom line, no matter how tight it might be.
Cynergy Help Desk Software Works
Cynergy is a very affordable help desk support and sales solution easily customized for many different applications. Our award-winning software provides:
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Three different methods for users to submit tickets |
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The ability to restrict customers or employees from access to specific areas |
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End user access to our sophisticated Knowledge Center to find resolutions BEFORE the call reaches your service desk |
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Automatic leads received into the Opportunity Module from the download webform on your website |
Who Is Cynergy Software?
U.S. Infotel is our Telephony parent, specializing in screen pops, outbound desktop dialing, and VoIP/SIP systems. Therefore, Cynergy is fully TAPI compliant.
Cynergy Help Desk was released to the public 7 years ago due to our extensive background and experience with CRM products such as HEAT® software, Remedy, BMC, Saleslogix, Microsoft CRM and Goldmine applications.
While our emphasis is on retaining and increasing customer relationships, our Opportunity “pipeline” module allows salespeople the same remote access to Cynergy that your support and internal people use.
Register for a free demonstration of Cynergy today, or call 405-516-2420 to learn more about how Cynergy Help Desk Software can improve your business and profits.
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How Can Cynergy HelpDesk Solutions Work for You? (view demo)
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| Customer Spotlight |
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| Testimonials |
Michael Holloway
Director of Engineering and IT
KOCT - Oceanside Community TV |
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| "The remote host Cynergy Active Ticket service has helped our television station utilize a cost-effective, zero maintenance...continue reading" |
| Dewann Clark President Specialized IMS |
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| "Since we began using Cynergy, we are now able to accurately track our support efforts...continue reading" |
| Gene Szatkowski President Secure Integrations |
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| "We use Cynergy to log every call, every ticket, and every event that our customers report on...continue reading" |
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Please visit www.CynergyCRM.com
for additional customer-focused options that use our product for sales management in specific industries.
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| Cynergy Software Solutions |
| Active Ticket |
Contact Manager |
Asset Manager |
Active Ticket offers many unique features to streamline trouble ticket submission and issue tracking, improve support management, and keep track of internal issues.
Cynergy easily tracks issues and manages customer and/or end-user emails and trouble ticket requests. |
Cynergy brings all your contacts together into one organized database with a calendar for the entire company.
Active Ticket is an advanced Contact Manager system which keeps you on top of all your customer retainment cycle and helps target your service or marketing to the right people. |
Tracks any asset with customizable fields and manufacturer information to fit your business needs.
Unlimited parent/child relationship capabilities with variable constraints.
Can be integrated into bar code readers as well as registry details and information for IT departments |
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| Knowledge Center |
Report Writing |
Opportunity Manager |
| Articles, FAQs, Resolutions, Announcements, and How To Documents can be crated and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing customers to search your knowledge base via the web 24/7. |
Lets you gain instant visibility into help desk data. Reports export to .csv, .pdf, or Excel. Can be automatically emailed on demand and utilizes Crystal Report Writer. There is practically no limit to the information you can extract and put into a custom report. Auto fax reports through a special server. |
Cynergy keeps track of leads, quotes, and products effortlessly while effectively turning leads into customers. Sales pipeline view and access for management that is permission-driven. Cynergy's Opportunity Manager puts your entire sales department, i.e., outside sales representatives, inside sales, and management on the same page for improved communication. |
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| Client Hosted |
| Host Cynergy Help Desk on your own server, while giving all of your user’s application web access. Upgrades are easy with our auto-update program. |
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| Cynergy Hosted |
| We can host Cynergy for you in our Tier 1 secure facility, all you need is a browser to gain access through a password protected system. |
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| Cynergy Subscription |
| We can host Cynergy for you in our Tier 1 secure facility, all you need is a browser to gain access through a password protected program. |
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