Cynergy Knowledge Center

Easily create custom Articles, Resolutions, Announcements, FAQ and How-To documents that are html enabled with seven levels of nested categories. You can make the document private for your internal users such as IT staff or public so that the end-user may try to solve their own problem by searching your knowledge center, that is placed directly on your website, instead of contacting the Help Desk. Imagine how much time your IT and/or Help Desk departments will save.

By noting the Knowledge Center document number, you can go directly to it. This is very helpful as you can send an end-user directly to a particular issue resolution.

Administration can approve, disapprove, or edit pending Knowledge Center Items and send them back to creator for review.