*Note: This will take you to Cynergysupport.com. You will need to have a user login and password to access this ticketing area. The help desk will be notified via email upon receipt of your issue and respond in a timely manner.
For clients that have been accepted & approved into our support program, you can send a direct email by clicking here, which will launch a ticket in Cynergy.
For new clients, you may fill out the ticket submission webform by clicking here, which will launch a ticket in Cynergy.
Customer Service can make or break you, no matter what business you are in, and nobody knows this better than us. We realize you have a lot of choices, and the best way for us to gain new business is to take care of the business we have. Therefore, we simply go the extra mile when it comes to delivering first class service to you, your employees, fellow staff members and customers alike. After all, that's the business we're in isn't it?
We offer affordable annual support, which includes help desk support, free help desk upgrades, and discounts on hardware. We also offer after hours emergency support.
Self Service: Our online Q & A, as well as knowledgebase is yours for the using. We also offer our customers an electronic threaded discussion board to post enhancements, fix notifications, and discussions on ways to improve our product. Listening to you is our best method for improving Cynergy.
Support Hours: 8:30 am - 6:00 pm, Monday - Friday, CST. Phone: (405) 516-2420.
Tel: 405.516.2420 x-2
(8:00 am - 6:00 pm CST)
Support Contracts Only
NOTE: All calls into our Technical Support Team require a current support contract. Calls are answered during business hours, Monday through Friday, excluding holidays.
Email: support@cynergysoftware.com
Q&A for New Customers
(Word document)